Job Description

Job Summary

The credit union’s sole purpose is to provide quality service. Therefore, the highest priority of each employee is to give top-quality service to our members, prospective members, and staff, whether directly, or through the support of others. The Mortgage Loan Officer’s role is to provide information on credit union products and services to members according to all credit union policies and procedures and Federal and State rules and regulations. Mortgage Loan Officers interview applicants for real-estate loans as well as prepare, analyze, process and document all required forms and related documentation for the loans.

Responsibilities and Duties

• Interview loan applicants and assists members with the mortgage loan application process. Analyze detailed financial information and credit data and risk to match member’s needs with an appropriate loan product.
• Consistently follow-up with members in regards to mortgage inquiries and questions. Keep members adequately informed during all phases of the mortgage loan application process.
• Respond to inquiries, complaints, and solve problems for members regarding their accounts and/or loans. Follow-up to ensure complete satisfaction.
• Educate members on how to buy/finance a home as well as counseling members on how to improve their credit score.
• Maintain accurate records of insurance and taxes on real estate loans. Establish and maintain escrow accounts for the payment of taxes and insurance. File necessary documents to record credit union’s lien.
• Ensure mortgage loans are processed accurately. Prepare mortgage loan application and document packet for closing. Pay title company fees for title searches, legal work and appraisals.
• Develops mortgage loan business through member education seminars, calls to realtors, contractors and other institutions. Maintains close relations with others in the banking community, home construction, and real estate to be knowledgeable about property values and to build network of professionals.
• Will be responsible and able to perform the tasks of a Mortgage Loan Processor.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Qualifications and Skills

• Requires two years experience with Conventional, Federal Housing Authority (FHA), Veterans Affairs (VA), and Federal National Mortgage (Fannie Mae), and construction loans..
• Education/Certifications/Licenses: Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment.
• Interpersonal Skills: The ability to motivate or influence senior level personnel, internally or externally, is a key component of the job, requiring a significant level of expertise, credibility, influence and trust. Proficiency in developing and delivering material presentations on complex topics can be important to fulfilling the responsibilities of the position. The inability to communicate at this level would disqualify the individual from being able to fulfill their job responsibilities.

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